Please take a minute to look over the most frequently asked questions our Customer Service receives regarding ASAPTicket's discount ticket services.
For all customer service related questions, please email us at customerservice@asaptickets.com
Q:How does ASAPTickets offer such low fares?
A:ASAPTickets, a brand belonging to International Travel Network, has access to unpublished fares negotiated by ITN and partner consolidators that do not sell directly to the general public. Unlike most consolidators in the US who cater only to travel agents, ASAPTickets sells directly to passengers. ITN has negotiated discounted fares with airlines such as Philippine Airlines, Brussels Airlines, Qatar Airways, Jet Airways, Ethiopian Airlines, Iberia Airlines, Arik Air, Royal Air Maroc, Gulf Air, LOT Polish Airlines, Air Berlin, El Al Airlines, Egypt Air, and Turkish Airlines. In addition, we have access to discounted fares of Delta Airlines, United Airlines, American Airlines, Air France, Lufthansa, British Airways, South African Airlines, Japan Airlines, Asiana Airlines, Korean Air, Cathay Pacific, Emirates Airlines, Swiss Airlines, Austrian Airlines, and many others.
Q:Do I need a passport? Visa?
A:Passport: You will need a valid passport to travel internationally. For more information on passports, visit
Travel.State.Gov.
Visa: Requirements for Visas vary depending on the country. Some countries even require transit Visas. It is best you check with the foreign consulate of the country you are going to, as well as, transit countries.
ASAP Tickets has partnered with VisaHQ to advise on Visas and Passports and help with the necessary documents at discount prices. Passport and Visa services are provided by VisaHQ. ASAP Tickets and International Travel Network (ITN) will not be responsible for any services and information provided by VisaHQ. To apply for Visa or Passport, please
Go Here!Q:Can I exchange or get a refund from my tickets?
A:Most discounted tickets are non-refundable and non-exchangeable. However, this varies depending on the airline. Airlines that allow exchanges or refunds may charge a penalty fee for the service, which your agent will quote at the time of purchase. Penalty fees are subject to airline rules.
Exchanges: If fare rules allow for exchanges, a $250 processing fee will be charged along with any airline penalty and fare difference.
Refunds: If fare rules allow for refunds, a $250 processing fee will be charged along with any airline penalty.
Q:Can I cancel my ticket?
A:If you know you cannot travel, you must cancel your tickets with ASAPTickets or with the airline. All bookings must be canceled at least 24 hours in advance. If you fail to cancel your ticket, the airline will treat the ticket as a "No Show" and the ticket automatically loses its value;
therefore cannot be exchanged nor refunded.
Note: If you have a paper ticket rather than an e-ticket, you must return the paper ticket to ASAPTickets before we can process any kind of refund or exchange.
Q:How do I cancel or exchange my tickets?
A:For reservations changes, please contact our Customer Service Department at (800) 750-2238 to speak to one of our representatives who will assist you with the proper online forms to fill out and submit. Once submitted, the customer service representative will process your request. ASAPTickets customer service representatives are available by phone Monday through Friday, 8:00 am to 4:00 pm PST.
Q:What if I miss my flight?
A:Missed flights are considered by the airline as a “No Show” and immediately suspended. Suspended tickets have no value and cannot be exchanged nor refunded. ASAPTickets is unable to reinstate tickets that have been suspended by airlines.
Q:What if my name/flight/fare is incorrect on my ticket?
A:Once a ticket has been issued, ASAPTickets has a 24 hour grace period to void the ticket transaction without any airline penalties. Once this period is over, the fare restrictions determine whether we are able to make any corrections and any penalties that may be assessed. Also, a voided ticket does not ensure the same ticket is available to book again. Passenger names provided must match the names shown on passports. Even a small mistake in the name can cause a major inconvenience for passengers during their travel. Sometimes a mistake can even prevent a passenger from using their tickets. Additionally, the process of correcting names on previously issued tickets is complicated and many airlines do not allow it. We kindly ask that you double check the names you provide.
Q:Are my tickets transferable?
A:All tickets are non-transferable and name changes are not permitted.
Q:Can I book tickets online?
A:No. Although you can access our fare database online based on your search criteria, most of our discounted fares are unpublished and can only be booked by calling one of our ASAPTickets agents at
(800) 750-2238. When planning and reviewing a quote online, keep in mind that discounted fares go very fast. What you see in your online quote is the lowest applicable fare for the selected cities and dates, and may not reflect actual seat availability. Our agents are happy to find you the specific fare you see in our database for the dates you have selected or suggest alternative dates for that fare. In most cases, the more flexible you are in your planning, the better your chances of booking the best fare
Q:What’s an e-ticket?
A:An e-ticket is an electronic ticket which replaces traditional paper tickets. Once you confirm and pay for your itinerary, an electronic ticket is issued and an electronic ticket file is attached to your reservation and can be accessed by the airline(s).
Q:How is my ticket shipped and can I track it?
A:ASAPTickets issues mostly e-tickets. Once your electronic tickets are issued, you will receive an email confirmation which will include the ticket number, and the reservation numbers for each airline you’ll be traveling on. For paper tickets, you can choose to ship your tickets through UPS or Fedex. When shipping Fedex or UPS, your agent can provide a tracking number you can use to track your ticket. ASAPTickets is not liable for lost or delayed tickets.
Q:When will I receive my ticket?
A:E-ticket confirmation will be e-mailed to you after ASAPTickets has ensured the ticket has been issued. General shipping for paper tickets is three to fifteen business days. When necessary, please check with your agent to arrange rush delivery.
Q:How can I view my itinerary?
A:ASAP agents will email the itinerary to you, however, you can view and access your itinerary anytime at
View Trip by entering your 6 digit reservation number and last name.
Q:When are agents available?
A:ASAPTickets travel agents are available by phone and email 24 hours Monday through Sunday.
Q:Can I get a ticket last minute?
A:Yes, ASAPTickets specializes in discounted last minute deals, so we’re likely to find you a seat, even hours before a flight!
Q:I don't know when I'm coming home. Can I buy an open-ended ticket?
A:No, unfortunately ASAPTickets no longer sells open ended tickets.
Q:Can I buy a one-way ticket?
A:Yes, ASAPTickets has specially negotiated one way fares. However, please ensure you are eligible. Many countries restrict entry on one way tickets to their citizens and will require proof of return ticket. Please check with an agent.
Q:Can I accrue mileage?
A:Mileage accrual depends on airline rules. Some fares do not allow mileage accrual, while others can earn you more than 100% on miles. Its good to check with the airlines, as ASAPTickets is not responsible for mileage credits.
Q:Can I get a seat for an infant?
A:Most airlines will let you purchase a seat for an infant, but you will need to pay a child fare. Some airlines will not allow an infant on a separate seat. Please check with an agent.
Q:What kind of extra discounts can I get for infants and children? What about seniors, military, or youth discounts?
A:Infants and children discounts: Most airlines provide discounts for infants up to 24 months old, and children from 2-11 years of age. The fare for infants is usually 10% of an adult fare, while the usual fare for children is 75% of an adult fare, plus taxes and fees. However, some discounted tickets have no additional reductions for infants or children. Please check with an agent for discount information.
Senior, military or youth discounts: Often, our discounted fares are already less expensive than most regularly published fares. Any additional discounts depend on the airline. For example, while some airlines provide a 10% discount for youth, others don’t. So it’s worth it to ask an agent.
Q:What about the baggage allowance and fees?
A:Baggage allowance and fees vary depending on the airline. Please check directly with the airline for the most up to date baggage allowance, fees and restrictions. See airlines links
here.
Q:Where do I get my luggage?
A:Although there are exceptions, generally when traveling from the US abroad, you will be able to collect your luggage at your final destination. Generally, on return trips back, passengers have to go through immigration and customs at their first point of entry into the US. This means presenting your passport and clearing immigration at your first point of entry in the US. Once you clear immigration, you will then collect your luggage and go through customs clearing. If connecting to another domestic flight in the US, you will have to drop off your luggage with the connecting carrier. Usually, airlines will have counters near customs, where bags can be dropped off by connecting passengers. Much depends on the customs laws and regulation of the country you are in. Check with an agent, should you have questions.
Q:Can I request seat assignments, meals, or a wheelchair?
A:Yes, contact your ASAPTickets agent. From seat assignments to meal options, your agent can provide service on your special requests.
Q:What should I do in the event of an involuntary schedule change on my reservation?
A:Should an involuntary schedule change occur, please email ASAPTickets Customer Service with your contact information and reservation information, or call (800) 750-2238 . We strongly encourage you to always reconfirm all flights with airlines at least 72 hours before departure.
