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Customer Service Center is free option and can be used 24/7 anywhere with your PC, laptop or mobile device (conected to the internet). This service makes your flights managing more easy, has travel reminds sending option and helps manage your booking. You have opportunity to:

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Customer Services

For all customer service related questions, please email us at customerservice@asaptickets.com or call 800-750-2238

ASAP wants to hear from you! ASAP is constantly evolving to provide easier, more convenient service. Let us know how we're doing! If you are having any difficulties, please see the FAQ section for answers to the most common questions from our customers.

General Questions

How does ASAPTickets offer such low fares?
Do I need a passport? Visa?
Can I exchange or get a refund from my tickets?
Can I cancel my ticket?
How do I cancel or exchange my tickets?
What if I miss my flight?
What if my name/flight/fare is incorrect on my ticket?
Are my tickets transferable?
Can I book tickets online?
What’s an e-ticket?
How is my ticket shipped and can I track it?
When will I receive my ticket?
How can I view my itinerary?
When are agents available?
Can I get a ticket last minute?
I don't know when I'm coming home. Can I buy an open-ended ticket?
Can I buy a one-way ticket?
Can I accrue mileage?
Can I get a seat for an infant?
What kind of extra discounts can I get for infants and children? What about seniors, military, or youth discounts?
What about the baggage allowance and fees?
Where do I get my luggage?
Can I request seat assignments, meals, or a wheelchair?
What should I do in the event of an involuntary schedule change on my reservation?

Rules & Conditions of ASAP Tickets

Lowest Fare Guarantee

We are so sure that our bulk private fares are unbeatable that we will give you a Low Fare Guarantee! As long as you call us within 24 hours from the purchase of your ticket and you provide us with a copy of the itinerary from any of our competitors which will include identical itinerary, including the fare basis and fare calculation information, we will match the price and send you $50 voucher to use towards your next purchase of any bulk private fares.

Fraud Prevention Measures

International Travel Network, as a leading consolidator to Africa, is committed to offer competitive fares to our customers residing in the US. We know many of our customers have relatives and friends abroad who may want to visit our customer in the US or even relocate permanently. That is why we offer competitive one-way and round-trip fares from a wide selection of departure points abroad. Recently, some of our customers have become victims of a scam.

Scammers are increasingly sophisticated, and it no longer takes a "fool" to be a victim. Perpetrators of fraudulent campaigns invest careful time with their victims, setting up a relationship of trust, confidence and if possible, even romantic involvement. Once a close relationship is established, a request or plea for help is usually made. Typically, a state of emergency is created and our clients are asked for help with visa, airline ticket, a large inheritance, or other legal problem.

It is possible to have a real, honest and lasting relationship with someone from abroad. Nevertheless, no matter where you met and what the circumstances are, we strongly encourage all our customers to be cautious when purchasing tickets for individuals residing abroad. Due to the extreme level of scam activity in some countries, we strongly advise a background check.

International Travel Network requires credit card verifications for all third party credit card transactions. It protects us against daily fraud attempts. We are very unhappy to learn about any fraud that affects our customers. This is why we are sharing this recent experience with you - our customers. We hope that this information is helpful and wish your friends and relatives a safe flight and satisfying stay in the US.

Billing Information

Please note: The billing address must match exactly the address on the credit card statement. Those customers who wish to purchase tickets for relatives or friends will be contacted by an ITN billing support representative to initiate a three way call to authorize the purchase directly with the issuing bank. Some credit and/or debit cards may have daily limits; please ensure with your bank that you have sufficient funds for the purchase of your ticket(s). The fares are not guaranteed until the tickets are issued.

Itinerary Information

The names of the passengers provided must match the names shown on the passports. Once the tickets are issued, they are non transferable. Even a small mistake in the name can cause a major inconvenience for the passengers during their travel. Sometimes this mistake can even prevent the passengers from using their tickets. Remember that many of the deeply discounted fares are non refundable. The process of correcting the name on a previously issued ticket is complicated, and many airlines do not allow it at all. Some airlines may allow the name correction for a fee, if we can prove that the ticket would be used by the same passenger. We ask you kindly to double check the names you provide as this is the best way how to avoid the inconveniences connected with the name corrections.

Collecting Personal Data
The TSA (TRANSPORTATION SECURITY ADMINISTRATION) requires us to transmit information collected from you. Providing this information is mandatory. Issuing your tickets will not be possible without this information. TSA may share information you provide with law enforcement or intelligence agencies or others under its records notice. For more on TSA privacy policies or to view the records notice and the privacy impact assessment, see TSA's web site at TSA.gov.

Change Of Aircraft En Route

Sometimes you must change aircraft en route even though your ticket may show only one flight number and have only one coupon for that flight. Further, in the case of some travel, one of your flights may not be identified at the airport by the number on your ticket, or it may be identified by other flight numbers in addition to the one on your ticket. At your request, the seller of this ticket will give you details of your change of aircraft, such as where it will occur and what aircraft types are involved.

Travel Documents

Travel documents required for all tickets (paper, e-tickets, or paperless) include a valid Passport, which must be presented for all international flights. Some countries may require a visa and/or health card. It is the passenger's responsibility to have all necessary travel documents in possession at check-in. The passengers shall verify the visa requirements for all the stops as some of the countries may require a transit visa. Those passengers transiting via or connecting between the airports within the European Union - Schengen Zone may need a Schengen Entry visa. Traveling on a one way ticket may be restricted. If you are traveling on a one way ticket, it is your responsibility to make sure you are eligible. ITN agents do not advise passengers on visa requirements. Please contact the embassy of the country you are going to visit or transit through to get the up-to-date requirements.

In addition, passport and visa information may be obtained by contacting the Travel Advisory Section of the U.S. State Department at 202.647.5225 or by visiting the State Department's Web site at Travel.State.Gov. Non-U.S. passport holders should be sure to contact the embassies of their destination and transit countries to obtain entrance requirements. To obtain medical information, you may contact the Centers for Disease Control at 404.332.4559 or visit the CDC's Web site at CDC.gov.

International Travel Network has partnered with VisaHQ to help you with Visas and Passports at discount rates. If you need a Visa or a Passport, please, use VisaHQ services by Clicking Here! Please note: ASAP Tickets and International Travel Network (ITN) will not be responsible for any services and information provided by VisaHQ as we are not a source or supplier of these services and acts solely as an agent for the actual suppliers of such services.

General Rules and Conditions

Fare Restrictions and Rules

  • 1. Cancellations and refunds
    • a) Cancellation and refunds before departure not permitted.
    • b) Cancellation and refunds after departure not permitted.
  • 2. Exchanges
    • a) Changes before departure not permitted.
    • b) Changes after departure not permitted.

The above confirmed tickets are non reroutable and non transferable.

If fare rules allow refunds and/or exchanges, a $ 250.00 ITN fee will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from ITN. Reservations for tickets to be refunded and/or exchanged must be canceled at least 24 hours prior to scheduled departure - NO SHOW ticket(s) will not be processed for refund and/or exchange. Cancellation of reservation does not automatically initiate refund. All exchanges can be made only prior to scheduled departure.

After the tickets are issued, any changes or refunds are subject to the restrictions of the fares used. Generally speaking, discounted fares are more restrictive and in many cases they are non refundable and non exchangeable. Please pay attention to the fare restrictions of your tickets. I f you need more flexibility with your tickets in terms of refunds and exchanges, please consult your agent and request a less restrictive fare. Airlines offer a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. The airlines strictly follow their policies, and do not permit exchanges or refunds in case the fare restrictions do not allow it. The airlines determine the restrictions of the fares, and ITN has no power to override these restrictions.

The airlines change their fares and the availability of the seats on daily basis. Most airlines file their fares with the Airline Tariff Publishing Company. These file updates can occur several times a day. The airlines manage their seat inventory through their reservation systems. In most cases, they decrease or increase the seat inventory (and thus the fare availability) based on many factors which may include for example reservation cancellations or load factor on certain flights. ITN cannot predict the fare value nor can it guarantee that the airlines will not release cheaper seat inventory. Once the tickets are issued, they are subject to fare restrictions.

Baggage Information

The airline(s) may require you to pay additional fees at the airport if your baggage exceeds certain limitations, such as the number, weight, size, and dimensions of your bags. Some airlines do not offer any free baggage allowance. Baggage allowance policies and baggage fees associated with checked or carry-on baggage vary widely and are subject to change by the airlines at any time. Be advised to check directly with the airline for the latest baggage allowance information.

Conditions

International Travel Network (ITN) strongly recommends travel insurance. At this time the flight departure and arrival times are correct. However, the airlines frequently change times and/or flight numbers. ITN is not responsible for any schedule changes. Please, contact the airlines to verify the current flight information and reconfirm your flights 72 hours prior to your scheduled departure. Failure to use any reservations may result in an automatic cancellation of all continuing and return reservations and suspension of the tickets; contact ITN or the airline prior to your scheduled departure to cancel your existing reservation and retain the original value of the ticket if applicable. Check in time recommended for all international flights is a minimum of 3 hours, even if you are traveling on a domestic carrier to another airport and connecting to your international flight. Travel documents required for all tickets (paper, e-tickets, or paperless) include a valid Passport, which must be presented for all international flights. Some countries may require a Visa and/or health card. It is the passenger's responsibility to have all necessary travel documents in the possession at check-in. In the event of non reconfirmation, or visa/passport issues, ITN shall not be responsible for denied boarding. ITN is not responsible for transportation to and from airports and between airports and does not provide hotel accommodation.

Once the tickets are issued, ITN is unable to make any changes. All changes are subject to fare restrictions and rules once the tickets are issued. ITN reserves the right to charge service fees already included in the above total. The customer understands all the stipulations, rules and conditions pertaining to the purchased tickets. The fares are not guaranteed until ticketed. To view your itinerary at any time, please use the following link http://www.viewtrip.com/ and your confirmation.

Liability Waiver

I understand that International Travel Network is not the source or supplier of the travel services I have requested, and acts solely as an agent for the actual suppliers of such services. I have been advised that the suppliers whose names appear in the information supplied to me are those who are actually responsible for providing the travel services I have purchased. I consent to and request the use of those suppliers and agree not to hold International Travel Network responsible should any of these suppliers:

  • 1. Fail to provide the travel services I have purchased
  • 2. Fail to comply with any applicable law
  • 3. Engage in any negligent act or omission that causes me any sort of injury, damage, delay or inconvenience

I accept that International Travel Network is not responsible for, nor will I attempt to hold it liable for, any injury, damage or loss I may suffer on account of any conditions, actions or omissions that are beyond its reasonable control. I have been advised to use a credit card as this may offer me the opportunity to dispute the charge should a vendor cease operating. I understand that I may purchase travel insurance to cover certain risks inherent in travel such as supplier bankruptcy and the inability to travel due to a medical or personal emergency. International Travel Network does not provide or sell travel insurance.

Payment Methods Available with ASAP Tickets

Please take a minute to look over the payment options ASAP Tickets accepts when you purchase tickets with us.

         

Credit and Debit Cards

We accept all major credit or debit cards for bookings. Please note that your credit and/or debit card may have a daily spending limit. We recommend you to ensure with your bank that you have sufficient funds for the purchase of your ticket(s) prior to booking. If you use a debit card for booking, funds will be withdrawn from your bank account immediately after we process your ticket.

We accept all major credit cards issued in the United States: Visa, Master Card, American Express and Discover Card. *Please note: Discover Card may not be accepted by some airlines. In case your chosen airline will not accept Discover Card, your travel agent will let you know about these restrictions and ask for alternative payment method.

Multiple Credit Cards:

Unlike with online bookings, we accept multiple credit cards to purchase your ticket(s), i.e. you can make bookings using more than one credit card for one booking. Please note, additional booking and service fees may apply.

International Credit Cards:

If you want to use a credit card issued in another country or use multiple credit cards to purchase your ticket(s), please, contact your Travel Agent for help. Certain rules and restrictions may be associated based on the credit card issuing bank origin. Please note, additional booking and service fees may apply.

Third Party Credit Cards:

Those customers who wish to purchase tickets for relatives or friends will be contacted by an ITN billing support representative to initiate a three way call to authorize the purchase directly with the issuing bank.

Some credit and/or debit cards may have daily limits; please ensure with your bank that you have sufficient funds for the purchase of your ticket(s). The fares are not guaranteed until the tickets are issued.

Virtual Credit Cards:

We do not accept Virtual Credit Cards (also known as Prepaid Cards, Online Cards or any single purchase cards).

Other Forms of Payment

If you want to use other forms of payment: checks, wire transfer, direct deposit, PayPal or other, please, contact your travel agent for help and further instructions. PLEASE NOTE: additional booking and service fees may apply.

Wire Transfer & Cash Deposits:

ASAP Tickets accepts wire transfers and cash deposits from clients purchasing airline tickets. No tickets will be issued until the wire transfer posts on our account. No personal checks are accepted.

PayPal Transfer:

We can accept PayPal transfers only if the customer also has a registered and verified PayPal account.


PLEASE NOTE: the fares are not guaranteed until the tickets are issued. For all payment options, contact your travel agent!

View Your Booking

View Your Itinerary & Booking with ASAP Tickets

Get detailed information about your booked itinerary online with Travelport ViewTrip at www.Viewtrip.com. ASAP Tickets and Travelport give you the ability to check and confirm your itinerary as booked by your ASAP Tickets agent.

View Your Itinerary with Travelport ViewTrip

Travelport Viewtrip website

Travelport ViewTrip is your personal travel website that displays up-to-the-minute itinerary information. Check names, contact details and your flight itinerary for up to 24 hours after your trip. The site is secure and can only be accessed with your reservation number. To view your itinerary, you will need your reservation number (PNR/Record Locator number) and traveler's last name.

For all customer service related questions, please email us at customerservice@asaptickets.com

About Travelport ViewTrip

Over three million travelers per month choose Travelport ViewTrip as their website to view, print and e-mail their itinerary, electronic ticket receipt and electronic expense receipt on-line anytime. Information is available in twenty-three languages on-line anytime to users who have an Apollo or Galileo reservation. ViewTrip users can also access essential travel tools including currency converters, passport and visa information, travel health advice and the latest information about events specific to your intended destination.

About Travelport

Travelport is one of the world’s largest travel conglomerates. The company operates three primary businesses - a global distribution system business, which comprises the Galileo and Worldspan brands; a supplier services and data analysis business, Shepherd Systems; and a group travel and wholesale hotel business through its brand GTA. Travelport also owns a controlling interest in Orbitz Worldwide (NYSE:OWW), a leading global online travel company. With 2006 revenues (including Worldspan) of approximately $3.4 billion, Travelport operates in 145 countries and has approximately 7,500 employees.

Travelport is a private company owned by The Blackstone Group and One Equity Partners of New York and Technology Crossover Ventures of Palo Alto, California.

Delivery & Tracking

ASAP Tickets issues mostly e-tickets. Once your electronic tickets are issued, you will receive an email confirmation which will include the ticket number, and the reservation numbers for each airline you’ll be traveling on.

You can also get detailed information about your itinerary as booked by your ASAP Tickets agent online with Travelport Viewtrip website

For more details how to view your e-ticket and detailed itinerary, please, go to View Your Booking section.

For paper tickets, you can choose to ship your tickets through UPS or FedEx. When shipping Fedex or UPS, your agent can provide a tracking number you can use to track your ticket. ASAPTickets is not liable for lost or delayed tickets. General shipping for paper tickets is three to fifteen business days. When necessary, please check with your agent to arrange rush delivery.

UPS website

If your paper ticket was sent through US postal service, UPS, or UPS Ground and you have already received your tracking number, you can track your package by going to www.UPS.com.

FedEx website

If your paper ticket was sent through FedEx and you have received your tracking number, you can track your FedEx package by going to www.FedEx.com. For all customer service related questions, please email us at customerservice@asaptickets.com

Special Travel Arrangements by ASAP Tickets

Seat assignment: You can ask an agent to assign aisle or window seats. For security reasons, the airline will not allow us to assign emergency exit rows. Emergency exit row seating is assigned the day of departure at the airport. Passengers have to meet airline requirements in order to be seated in emergency rows.

Aircraft specifics: Our agents are happy to let you know information about the aircraft you'll be flying in. Agents are aware of details about the type of aircraft. The agent will let you know whether you are flying on a jet or propeller, wide body or narrow body aircraft, number of engines, etc. and will describe the aircraft if requested.

Meals: ASAP can always request special meals. These meals can be vegetarian, lactose free, low cholesterol, kosher, Moslem, Hindu, for a baby or child, diabetic, etc. Different airlines have different options, but ASAP will work to accommodate your preferences.

Other assistance: If you need special assistance, ASAP agents can request wheelchairs or find other ways to make you more comfortable. Please speak to an agent and let them know your needs.

Unaccompanied minors: Children can fly by themselves; however, a parent or guardian will need to be present to complete paperwork at the airport. In addition, there will an approximately $100 fee at the airport, and children's discounts will not apply. To receive a children's discount, an adult must be in the same reservation as the child.

Baggage: Baggage allowance depends on the airline and the destination. Most airlines allow up to 2 bags each, with a maximum 50 pounds, as well as one carry on and a purse or laptop. Always check directly with the airline for up-to-date information. Exceptions for some destinations apply.

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International Travel Network is proud to be an Airline Reporting Corporation (ARC) accredited travel agency. Having met the strict financial, personnel and ticket-security requirements and successfully completed the advanced training and specialist testing, we demonstrated a commitment to the health and growth of our business. ITN is also a member of the International Airlines Travel Agent Network (IATAN). As an IATAN member, we promote professional excellence and impartial business standards. Our IATAN and ARC identification number is 05-578602.